Research Proves the Value of TenderHeart’s Model. Word is Spreading.
National Association for Continence and TenderHeart
Partner to Explore the Link Between Mental Health and Incontinence
TenderHeart’s® Vice President of Clinical Affairs Tina Harris, RN, CCM, and our partners at the National Association for Continence (NAFC) highlight the link between mental health and incontinence in NAFC’s “Life without Leaks” podcast. They offer resources and tips to caregivers and patients impacted by mental health issues related to incontinence.
- National Association for Continence and TenderHeart Health Outcomes. “The Hidden Side of Incontinence: Mental Health .” Life without Leaks Podcast, November 2025.
TenderHeart Programs Drive 10.7% Improvement in Medicaid HEDIS Scores
Gene Online features TenderHeart’s Health Rewards member engagement programs, which improved HEDIS scores by an average of 10.7% for partner Medicaid health plans, according to data released in September 2025 by the National Committee for Quality Assurance (NCQA). These TenderHeart Health Rewards programs incentivize members to seek preventive or follow-up care to improve their health.
- Mark Chiang. “TenderHeart Programs Drive 10.7% Improvement in Medicaid HEDIS Scores.” Gene Online, Sept. 18, 2025.
- TenderHeart Health Outcomes. “TenderHeart Member Engagement Programs Improve Key Measures of Health Plan Success.” News release, Sept. 18, 2025.
Incontinence Management Program Improves Health While Reducing Costs
HMA Information Services Daily News Roundup features TenderHeart’s Incon@Home study, which found that TenderHeart’s incontinence program significantly improves clinical outcomes and reduces costs. Incontinence coaching and higher-quality products resulted in an 82% reduction in urinary tract infections, a 100% decrease in pressure ulcers, and a 60% reduction in falls while reducing the total cost of care by 20% for study participants. Two-thirds of participants said their overall well-being improved since the program started. Final, peer-reviewed study results are anticipated to be released in spring/summer 2026.
- Health Management Associates Information Services. “TenderHeart Releases Incontinence Management Program Study Findings on Medicaid Outcomes.” Daily News Roundup, August 27, 2025.
- TenderHeart Health Outcomes. “Incontinence Management Program Improves Health While Reducing Costs.” News release, Aug. 27, 2025.
TenderHeart and Medline Enter into a Distribution and Supply Agreement, Elevating Member Outcomes
Becker’s Hospital Review features the distribution and supply agreement between TenderHeart and Medline. The agreement combines TenderHeart’s value-based care approach with Medline’s products and solutions to improve health outcomes. Together with our partners, TenderHeart is reimagining healthcare in ways that lower costs while improving care.
- Murphy, Alexandra. “TenderHeart Health Expands Home Delivery with Medline.” Becker’s Hospital Review, May 30, 2025.
Study Examines Effect of Improved Incontinence Products and Coaching on Nursing Home Diversion and Hospital Admissions
UroToday features TenderHeart’s academic partners from the University of Pennsylvania and the University of Minnesota discussing the Incontinence at Home (Incon@Home) Study. The study aims to evaluate the effectiveness of improved incontinence products and coaching on nursing home diversion and hospital admissions.
- Diane Newman, DNP, ANP-BC, FAAN, FAUNA, BCB-PMD, Perelman School of Medicine, University of Pennsylvania Health System; Kristine Talley, PhD, RN, GNP-BC, University of Minnesota. “Telephone Counseling Program Aims to Improve Incontinence Care for Frail Older Adults,” UroToday; published online January 23, 2025.
National MLTSS Health Plan Association Highlights TenderHeart’s Value-Based Contracting Model
The National MLTSS Health Plan Association, the leading organization promoting Medicaid managed long-term services and supports (MLTSS), highlights TenderHeart’s model on page 23 of the Association’s paper on value-based contracting.
- National MLTSSS Health Plan Association. “Advancing Value-Based Contracting in MLTSS: A Paper to Stimulate Collaborative Discussions with Key Partners,” January 2025.
TenderHeart is featured on page 23.
ATI Case Study Examines TenderHeart’s Impact on Incontinence-related Hospital Admissions
ATI’s case study highlights results from an ongoing program evaluation with a national Medicaid managed care organization (MCO), in which the MCO reports improved health outcomes, including a reduction in inpatient admissions for pressure ulcers, UTIs and fall-related injuries, along with corresponding savings as a result of using TenderHeart coaching and products.
Avalere Health Study Finds TenderHeart Model Improves Outcomes
Avalere Health’s study found a positive relationship between conservative interventions for incontinence management and improved outcomes compared to no intervention.
- Avalere. “Outlook for Incontinence Services,” Executive Summary, January 21, 2020.
