Exceptional Incontinence Management

so more patients can live happier, confident, and independent lives.


Since 2017, we have been improving lives of those we serve with high quality incontinence care management. Our outcomes-based service model ensures that we deliver critical, clinical impact in the lives of patients and caregivers while increasing patient satisfaction. 


The TenderHeart Difference

We start with the individual to better understand their unique needs, and through our personalized coaching and our unique usage-monitoring system, we improve medical and operational outcomes, making patients healthier and happier while saving MCOs money. 


Focus on patient education and appropriate use of products


Ability to identify and prevent adverse health conditions


Better patient outcomes


Higher patient satisfaction


Lower utilization


Lower overall spend


Patients receive what they need

It takes just one week to transition a patient to TenderHeart during which time their incontinence coach makes sure there is no disruption to service. Our care does not stop with the first delivery–we’re in touch with the patient after the first week to be sure the products are working as intended so we can improve outcomes from the start.


A 30-year-old patient was layering multiple pads to prevent night leakage and it wasn’t working. His mother was waking to clean him and change his sheets every night. Their family had not received instruction from previous providers and was happy Longhorn offered coaching and more absorbent briefs for nighttime use.

MCO Member Testimony

Cedar Park, Texas